‘It is very frustrating’ as costco is forced to make an ‘appearance of good will’
Costco Corp. is facing pressure to come clean about the cost of its products, with customers and analysts calling the retailer’s response to customer complaints “unhelpful”.
The retailer was forced to admit that some of its branded products were not as advertised and that some products, like its Classic Car insurance, were “not as good as advertised”.
Costco has been facing a string of criticism for its handling of its customer complaints, with consumers demanding a clearer explanation about the extent of the problem.
In an effort to correct the problem, the retailer has hired the law firm Leigh Day, which is also responsible for complaints about consumer protection law.
The law firm has been asked to review more than 10,000 complaints received by the company.
Its new chief executive, John Schoenfeld, said he has asked his team to “look at what can be done to improve our processes and processes of customer service.”
He added that the company was “confident” in its ability to solve the problem.
“The good news is that we have been working very hard over the past few weeks to bring this matter to light,” he said in a statement.
“Costco is making great progress.
Our goal is to achieve full satisfaction of our customers, so that they are satisfied with the products they purchase.”
Costco said in its statement that it is “making improvements” to its customer support system.
It said it is looking to improve communication with consumers and make its customer service tools more helpful.
“As a result, we have hired the legal team of Leigh Day to review over 10,300 complaints received and review our processes, processes and policies,” the company said.
“This review will be conducted by a team of lawyers who will be in touch with consumers who have concerns and will ensure that the process and processes are updated and we respond to their concerns as soon as possible.”
The firm said it “does not believe there is any direct connection” between the problems and the problems with the Classic Car product.
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